Privacy statement for travellers

To assist you in booking your ideal trip, we need some basic information. When you use our services, we typically ask for your name, preferred contact details, names of your fellow travellers, and payment information. You might also provide additional details related to your trip, such as your expected arrival time.

Additionally, we gather information from the device you use to access our services, including your IP address, browser type, and language settings. Sometimes, we receive information about you from other sources or automatically collect other data.

For a more detailed explanation of the types of information we collect, read on.

The primary reason we request personal details is to help you arrange your online trip reservations and provide you with the best possible service. We also use your information to notify you about the latest deals, special offers, and other products or services that might interest you. There are additional uses for your data, which are explained in more detail below.

We offer free apps that collect and process personal data in a manner similar to our website. Additionally, they enable you to utilise location services available on your mobile devices.

AllBookers.com is responsible for processing personal data in connection with its services, including its websites and mobile apps, except in some cases that are specified in this privacy statement.

Personal data you provide to us

AllBookers.com gathers and uses the information you provide. When making a trip reservation, we require at least your name and email address. Depending on the reservation, we might also request your home address, phone number, payment information, date of birth, current location (for on-demand services), the names of your travel companions, and any trip preferences (e.g., dietary or accessibility requirements). In some instances, you can check in online with the trip provider, requiring you to share passport information, a driver’s licence, and signatures.

We may also invite you to write reviews to share your experiences. When you do so, we collect the information you include, along with your first name and avatar (if you choose one).

If you create a user account, we store your personal settings, uploaded photos, and reviews of previous bookings. This saved data can assist you in planning and managing future reservations and accessing features exclusive to account holders, such as incentives or other benefits. You can also opt to save identification document details in your account to avoid resubmitting this info for each reservation.

Personal data you provide about others

If you have an AllBookers.com for Business account, you can maintain an address book to simplify planning and managing business travel for others.

In some situations, you might use AllBookers.com to share information with others, such as sharing a Wishlist or participating in a referral program, as described when using the relevant service. It’s important to note that if you provide personal data about others, it’s your responsibility to ensure they are aware and understand how AllBookers.com uses their information, as outlined in this Privacy Statement.

AllBookers.com collects and uses your personal data for various purposes to provide and improve its services. Here’s a summary of how your data might be used:

• Trip reservationsYour data is essential for processing and managing your trip bookings, including sending confirmations, modifications, reminders, and handling online check-ins or damage deposits.
• Customer serviceSharing your reservation and account information with our customer service teams enables us to assist you 24/7 in multiple languages, helping you with trip-related questions and requests.
• Account managementYour information helps us maintain your account, allowing you to manage bookings, access special offers, save settings, and create public profiles if desired.
• Online groupsWe may facilitate interactions between account holders through online groups or forums.
• Marketing activitiesWe use your data to send personalised marketing messages, including promotions, surveys, and updates, and display tailored content on our platforms and third-party sites.
• CommunicationWe may contact you via various channels to handle requests, invite you to continue incomplete bookings, send trip-related information, or conduct surveys and reviews. Administrative messages and security alerts may also be sent.
• Market researchOccasionally, we invite customers to participate in market research to gather insights.
• Service improvementYour data is used for analytical purposes, product development, and enhancing user experience. This includes testing, troubleshooting, and optimising our website and apps, often using anonymised data.
• Price optimisationWe process your IP address to offer the best regional or national prices when you search for trips.
• Customer reviewsAfter your trip, you may be invited to submit reviews. These can be displayed publicly on our platforms to inform other travellers.
• Call monitoringCalls to customer service may be monitored or recorded for quality control, training, fraud detection, and complaint handling. Recordings are kept for a limited time unless needed for legal purposes.
• Safety and trustPersonal data is analysed to prevent fraud, assess risks, and ensure security. This includes authenticating users and reservations and addressing safety concerns.
• Legal purposesYour information may be used to resolve legal disputes, comply with regulatory requirements, enforce terms of use, or respond to lawful requests from authorities.